Very happy with Dialpad Ai Voice, Highly Recommend
I use it with clients to ensure that communication is private and HIPAA compliant. I like that I can access communication on any device, …
Dialpad Ai VoiceFormerly Dialpad Talk
Starting at $20 per user/per month
View PricingOverview
What is Dialpad Ai Voice?
Dialpad Ai Voice (formerly Dialpad Talk) is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G…
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Popular Features
- Message alerts (43)8.585%
- Call recording (42)8.484%
- High quality audio (44)8.484%
- Voicemail Transcription (44)8.181%
Reviewer Pros & Cons
Video Reviews
3 videos
User Review: DialPad Talk Rates as Business-Class Tool For Daily User
03:31
User Review: DialPad Talk's Quality Compensates for It's Non-Competitive Pricing
02:35
Work Life Balance Aided by DialPad Talk's Number Shadowing: User Review
04:29
Pricing
Standard
$20.00
On Premise
per user/per month
Pro
$30.00
On Premise
per user/per month
Enterprise
Contact sales team
On Premise
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Features
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Dialpad Ai Voice?
Dialpad Ai Voice (formerly Dialpad Talk) is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G Suite, Microsoft Office 365, Salesforce, LinkedIn, Okta, and Zendesk.
Dialpad Ai Voice Videos
Dialpad Talk
In this TrustRadius produced video, one of our teammates who has never used Dialpad before goes through an "unboxing" demo.
Dialpad Ai Voice Competitors
Dialpad Ai Voice Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | No |
Frequently Asked Questions
Reviewers rate Mobile app for iOS and Mobile app for Android highest, with a score of 8.6.
The most common users of Dialpad Ai Voice are from Small Businesses (1-50 employees).
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(439)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Dialpad Talk has proven to be a reliable and versatile telephone system, allowing users to make and receive calls from anywhere. Users appreciate the seamless integration with Salesforce, which enables them to integrate client records and organize call log history. The software is widely used in various fields of work, serving as the primary form of communication throughout the day. It offers the flexibility of phone calls and texting, as well as the ability to create teams and work at the same pace. Dialpad Talk has been particularly useful for users in remote, rural areas, offering features like text messaging, voice-to-text voicemail, contact import, and multiple phone numbers. Many users highly recommend Dialpad Talk, especially for those who require a separate phone line for remote work, making it invaluable for hybrid work arrangements. Customer service teams rely on Dialpad Talk to keep in touch with customers, providing support through inbound and outbound calls. The visual voicemail feature helps manage calls from different metropolitan areas, allowing users to screen and determine the appropriate recipient. It is widely used in virtual schools for communication with parents and students, offering a well-designed application with useful features like notifications and autoreply. Sales organizations heavily rely on Dialpad Talk for their daily phone communication needs, with seamless integration with Google Workspace and Salesforce. The software has become instrumental in improving communication and collaboration within organizations by allowing for effective customer service and easy communication between teams.
Overall, users have had positive experiences with Dialpad Talk, considering it a reliable solution for their communication needs. While some users may have encountered issues or updates with the software, it has proven to be a valuable tool for tracking call counts, analyzing call outcomes, and reviewing call recordings. Dialpad Talk has been particularly useful during the COVID-19 pandemic by providing reliable phone service and facilitating remote communication for teams. Users are impressed with its reliability, ease of use, and ability to respond to techs in the field through text messages. The software has exceeded expectations in terms of its features, seamless user experience, cloud service, and AI technology for call tracking and keyword searching. It is highly regarded for its ease of use, beginner-friendly interface, and compatibility with various devices and services. Dialpad Talk is used in diverse industries, including law firms, insurance companies, and sales teams, to manage phone systems, track billable hours, and provide top-notch customer service. Key features that customers appreciate include call recording, call transcribing, call routing, and an online reporting dashboard.
Call Quality: Users have consistently stated that the call quality of Dialpad Talk is good. Several reviewers have mentioned that they appreciate the clear audio and reliable connection provided by the product.
Texting Abilities: Many users have appreciated the texting capabilities offered by Dialpad Talk. They find it helpful to be able to contact and call patients while maintaining anonymity, as well as coordinate with multiple contractors through quick notes and messaging function.
Auto Populating Caller ID: The ability of Dialpad Talk to auto populate caller ID has been mentioned positively by a number of users. This feature saves time for users as they don't have to manually input caller information, making their communication more efficient.
Confusing User Interface: Many users have found the user interface of the app to be confusing and difficult to navigate, especially during setup. They have expressed frustration with issues such as content not being brought in from iPhone users and a fixed online help chat dialogue/text box that covers important functions during configuration.
Clunky Call Drops and Connectivity Issues: Some users have experienced occasional clunky call drops and difficulty in connecting when not dialing out normally. They have complained about frequent updates that require tech support assistance and mentioned the lack of admin privileges as a drawback.
Unsatisfactory Support Experience: Users have expressed frustration with the support provided by the app, stating that it is not helpful. They suggested having more exact documentation of conversations and visual representations of data. Additionally, they desired AI prompted responses that offer insight into data or longer trends for better support experience.
Users recommend the software for its ease of use and user-friendly interface. They suggest using the desktop app, as it is highly recommended for small businesses and scalable. The software's analytic features are also praised, with users recommending exploring them. Users find the software easy to integrate with other systems and suggest opting for the version with integrations. However, some users have found the software to be unreliable in its current state.
Many reviewers recommend the software for companies that receive a lot of inbound calls, considering it a great investment. They advise taking overall strategy into account before using the software and suggest it especially if primarily using a cellphone for business calls. The iPhone app is acknowledged as fantastic, but a good internet connection is recommended for calls. The software is seen as a great solution for separating personal and business life, urging users to give it a try.
The software is perceived to have a user-friendly interface and many capabilities, but some users recommend considering other options before deciding on it. While overall feedback is positive, occasional issues have been mentioned. The VoiceAI feature is highly recommended, particularly for text messaging and VoIP calls. Employers are encouraged to use the software for easy communication with employees nationwide, but avoiding predatory companies is suggested.
In summary, users commonly recommend trying the software due to its user-friendly nature and scalability for small businesses. The analytic features and integrations are praised, along with the ability to separate personal and business communications. However, potential reliability issues and alternative options should be considered before fully committing to the software.
Attribute Ratings
Reviews
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April 02, 2024
Very happy with Dialpad Ai Voice, Highly Recommend
I use it with clients to ensure that communication is private and HIPAA compliant. I like that I can access communication on any device, and that I can store messages to help with scheduling, in the event that I do not have access to my calendar at the time of texting. It also allows me to respond to clients quickly and efficiently.
- Great support
- Instantly gave me a business line, separate from my personal cell
- Transcribes calls well
- Too easy to accidentally call someone. I would like to be asked if I want to place the call. I have too many accidental calls made through Dialpad Ai Voice
- I don't like that I have to buy extra credits throughout the month
March 30, 2024
Dialpad Review
Our small company receives a lot of phone calls, over 3000 per month. We have a very small staff that handles these calls, so directing them to where they need to go is extremely important. Dialpad call routing has helped us streamline the incoming call process, and easily manage the group memberships of the call routing groups. I also really appreciate the detailed call journey information that is automatically saved for every call. The analytics can also be useful.
- Reliability, - we have never experienced any sort of outage or downtime with both the Desktop app or the Mobile App
- Call logging - we love the voicemail to text notification
- Ease of use - I dont really need to give any training to a new user, the software is really intuitive
- I wish the admin interface was different. I think the menus are not intuitive
- The voice to text doesn't always translate the Voicemails without errors
- I wish the incoming call routing setup was more intuitive, or there was a better visual representation of what the call routing looks like within the admin area
March 29, 2024
Voice Recognizer Elite!
Score 10 out of 10
Vetted Review
Verified User
Our organizations uses Dialpad Ai Voice as our listed main company phone number. The platform assists our sales agents in connecting with prospects and retaining communication lines existing clients. We needed a digital platform that could provide local number assignments to ensure trust and presence in those communities. The mobile and desktop capabilities help ensure we are always connected and have the accessibility to our clientele.
- transcription
- automation
- customer service
- noise cancellation
- true voice
- caption
March 29, 2024
Dialpad Ai Voice is a great virtual phone
Score 9 out of 10
Vetted Review
Verified User
We use Dialpad Ai Voice as a virtual office phone, it works pretty well. We also use it as a way to record meetings and getting call transcripts. Dialpad allows us to have a phone and to avoid using our personal number for work related purposes.
- Call quality
- User Friendly
- Transcripts
- Sometimes is hard to find the keyboard
March 26, 2024
Talk All day
I use Dialpad every day. It is an amazing application, easy to use and to be connected with clients, the quality of the photo text is very good and can be saved to your PC. You can also sent photo screenshots of documents which is great when clients don't have access to email. We also use Dialpad Text within our staff members and it is very convenient with clients because you don't have to give your personal number and can still call or text them from your own device.
- Photo texts
- transcribes voice messages in english
- transcribing voice messages in spanish
January 05, 2024
Dialpad is the best we had invested on
I use Dialpad Ai Voice to contact volunteers, parent/guardians, and children to check in and Dialpad makes it easy because they all are busy with work or school so they can return my calls or text messages at any time. Before when we didn't have Dialpad, we had a hard time reaching out to them because they can only reach out to us during work hours. Using Dialpad has improved our productivity on our reports.
- Text messages
- phone calls are great
- can get in touch with clients and volunteers at any time
Score 8 out of 10
Vetted Review
Verified User
We use Dialpad Ai Voice for our internal team communications. I love that you can personalize it. I love the video calls. It is nice to see the people you are talking to. It is also nice to be able to go on DND when there are projects to work on or to get caught up on whatever may be needed.
- Love that you can create different channels
- Love that you can choose your hold music
- Love that it allows you to see when someone is on the phone or in a meeting
- Allows DND
- I'd like it if calls did not come through when you are on a call. It only stops them if you are on DND
- I'd like the software to be stable enough that when you are on a video call or meeting and you need to look something up, if it did not make the video lag
- Video calls, in particular, seem to freeze for a moment, quite often
January 02, 2024
Honest Review of Dialpad
We use Dialpad at my company as a replacement for landline phones. We needed a product that was modern and was able to translate the conversation in real time. We have a group of project coordinators that utilize Dialpad for 8 hours of the day and a service that handles the calls after hours, so call quality and reliability is extremely important.
- customer services responsiveness
- Modern visual layout
- simplicity and familiarity in phone calls and texting
- Voice AI accuraccy
- Plans staying consistent and not changing from signed contract
- Ringing/ call options for all devices to work more simplistically
January 02, 2024
Dailpad is great for the home office
Score 10 out of 10
Vetted Review
Verified User
I use it to call customers and to contact our business partner DIRECTV to take to agents to help keep the customer's products active and programming correct.
- Great and easy-to-read voicemail
- It leaves a great message so my customers know that I am unable to answer their call right now.
- Easy access to frequently dialed numbers.
- Text for the call is easy to read and go back to if needed.
- I can't find anything that is hard to use for my work purposes.
- I can't think of any way to improve it now.
- I appreciate your company and following up on this product.
December 29, 2023
Dialpad Ai Voic is a must have for your organization!!
Score 9 out of 10
Vetted Review
Verified User
Dialpad Ai Voic was used to communicate effectively with clients through voice and text. It allows direct communication with quick responses. I was able to see real-time responses and use it to complete client's cases and concerns directly with the client in a little time. It also allowed me to keep records of correspondence.
- connecting to customers
- keeping records of correspondence
- Real time response
- Visual voicemail
- Chatting and/o video communication with customers
- Documents back up
December 29, 2023
Two sided sword
I use the Dialpad Ai Voice desktop app as well as the physical phone on my desk. The business problems the Dialpad Ai Voice address is TEAM meeting, managing Toll free and using Dialpad Ai Voice to change names and titles.
- Phone rings are not annoying
- Manage name changes
- Phone can go from desk to desk without setting up again
- Waiting to re-purpose a number after 72 hours needs to be shorten for deleted users.
- After Power outages phones do not work, need to unplugged and plugged back up.
- Sometimes the desktop app dos not display incoming calls while the phone rings
December 29, 2023
Sounding Success: Navigating the Harmony of Transcription Excellence with Dialpad AI Voice
Dialpad AI Voice has significantly streamlined our communication processes. The real-time transcription feature has been invaluable, enhancing collaboration and providing a reliable record of meetings. The AI-driven analytics offer valuable insights, and the virtual assistant integration has improved efficiency. Overall, a powerful tool for optimizing voice communication in our organization.
- Real-Time Transcription Accuracy
- Virtual Assistant Integration
- Language Support and Adaptability
- Accuracy in Noisy Environments
- Integration with Third-Party Apps
- Expanded Language Support
December 28, 2023
My Take on Dialpad !!
Dialpad is great. Dialpad is amazing and the integrations with other software make it the best VOIP system for my firm. I love how this software allows me to transfer from my computer to my mobile phone seamlessly. Sometimes the calls drop when transferring from data to cellular on active calls.
- Transcribing the calls
- Providing Accurate call logs
- Easy to use
- Providing accurate transcripts
- No Auto-Answer option available
- Call Timer shows inaccurate timings
Dialpad Ai Voice is used for communications with customers, which may include text messaging, call tracking, and voice mail storage and review for confirmation of conversational agreements and confirmation of service parameters, contract agreements and need ideas. Other functions of Dialpad Ai Voice have not yet been utilized, but will be in the near future.
- Conversation recording
- Voice mail recording
- Messageing
- Call answer delays
- Call connection to cellular devices
September 28, 2023
Dialpad Ai Voice - Highly Recommended
I use Dialpad Ai Voice to transcribe all of my customer calls and virtual meetings. <br><br>The problem that it addresses is not having to go back and listen to recorded calls to find important details <br>from the conversation. With Ai I can quickly locate the part of the conversation that I need.
- transcribes the whole conversation for me
September 28, 2023
Great Set of Features that Allow Overview of Call/SMS Outreach to Customers...Would love some refinining
Dialpad Ai Voice is used to quickly consider how a call went and what was talked about. It can be used to review not only call content but also used to judge sentiment. Sometimes, Dialpad Ai Voice can misread the a word on the call, but most times it gets the right wording. This is especially helpful for debriefing a call or documenting what a customer said.
- provide call transcripts
- provide call sentiment
- offer material for training purposes
- more exact documentation of what is said
- visual representations of data
- AI prompted responses that offer insight into data or longer trends
Score 10 out of 10
Vetted Review
Verified User
Our main communication platform for voice, meetings, and call center is Dialpad Ai Voice. Previously, we used a combination of various applications that relied on each other. Since transitioning to Dialpad Ai Voice, we have benefited from having a single, dependable, user-friendly platform that is easy to oversee. As a result, staff morale has improved, and customer satisfaction has increased.
- We are highly satisfied with the user-friendliness of Dialpad Ai Voice. Although we dedicated additional time to train and granted early access to allow ample time for acquainting with the system, the majority of users were able to start using it without much guidance.
- The implementation and support teams have been exceptional. They've promptly provided answers and helped to troubleshoot issues.
- One comprehensive platform for all needs - voice, meeting and call center - has really streamlined training and helped with adoption.
- Users are unable to adjust colors of status indicators. For example, if an employee sets a custom status for Lunch or Out of Office, the indicator remains green like they're still available.
- Backgrounds for non-video meetings are controlled by Dialpad Ai Voice, so you can't remove or set backgrounds for users.
- While we can add custom on-hold music, we can't remove audio options that are provided out-of-the-box.
April 10, 2023
Call with Dialpad
Score 9 out of 10
Vetted Review
Verified User
Dialpad I have been using for last two years and find it very convenient to make calls. It is as similar as like a cellular phone and it's user interface is really convenient to handle. The Dialpad app can be installed in your laptop, mobile and it's easier to use from anywhere. Best part I like, all voice mails comes to the inbox with audio recording and in test format as well. Conference calls can be easily done without any lag.
- It can be used to have any international calls
- Conferenece calls
- Messaging
- Voice quality
March 20, 2023
Dialpad for a transportation/logistics company
We work from abroad, so we use dialpad to work on the US market. It's really convenient because you can have a number in any area of US. The quality of calls is amazing, you can record the calls. AI transcript and other facilities. Also, it can be used on the PC and phone easily.
- Easy to understand interface
- Call recording
- No bugs
- 100% AI transcript understanding
- Dark mode
March 16, 2023
Business Phone Service that delivers
Score 10 out of 10
Vetted Review
Verified User
We migrated from an on-prem Mitel system, using multiple voice service providers in the U.S. and Mexico, to Dialpad. This assisted us in reducing costs and complexity. During our migration, the Dialpad team was very responsive and the overall transition could not have been smoother.
Some of the key benefits we gained by moving to Dialpad were:
Some of the key benefits we gained by moving to Dialpad were:
- Getting rid of a problematic service provider (Windstream) along with others who required additional SIP/PRI connections to our facilities.
- Removing voice server equipment and maintenance.
- Improved call center capabilities that integrate with Salesforce.
- Dialpad is cloud based so users can work remotely if needed.
- Multiple platform support, several users work from their computer or mobile phone, few have physical phones.
- Easy to manage and control, with the ability to setup office based admins.
- Call recording, transcription in real time and AI capabilities
- Call Transcription
- Can use for notes after the call
- Recognizing and erasing when credit card information is given. We have trained our customer service team to disable AI while taking that information.
February 09, 2023
Dialpad is a cross-platform calling service.
I use Dialpad to communicate with my peers. The business problem Dialpad addresses are to provide a worldwide stable communications platform for an enterprise company. I can easily talk with anyone within the organization because of Dialpad. Dialpad also organizes my contact list, integrating with the active directory service making it easy to lookup employee phone numbers.
- Make phone calls
- Text messages
- Voice Messaging
- video meetings
- I'd like to see the ability to text bigger file sizes.
- Some of the STT is not 100% accurate.
- Recording calls is a feature I want
February 09, 2023
Strongly Recommend
Dialpad fits our company perfectly. We are not willing to go "cell phone only" for our employees and want each of our employees to have their own assigned phone number. Some employees want a desk phone and some want an app on their computers. Everyone wants an app on their phone and the ability to switch between them. Dialpad does all that for us and works very well.
- Make calls on multiple devices
- Receive calls on multiple devices
- Texts from your office phone
- More integrations into Google G Suite
February 09, 2023
Very Professional
Dialpad is our companies main switchboard. We have employees living and working in different states and time zones. The ability to seamlessly direct and redirect calls and messages to employees regardless of their location is invaluable. With each employee having what is basically their own phone line, they can set their own hours, and forward and initiate calls from their cell phones, via the app. The messaging and voicemail works wonderfully. Email alerts of missed calls and voicemail, means that you never really miss a call. The voice recognition for transcripts is very accurate, and fast. We are sent notice of available transcripts moments after calls end. The user interface is clean and intuitive. There are many settings and controls, allowing management to assign appropriate levels of access based on employee roles.
- Ease of use
- clear and reliable
- lots of options
- intuitive
- accurate transcription
- being able to record a call on the fly
- screen share
- Not all calls forwarded to cell phone show calls are from Dialpad
- Still can't remove the requirement to press one to take the call
- ability to delete voicemails
February 09, 2023
Dialpad- Support Made Easy!
Our Support team works remote from home so we needed a phone system which was easy to use, reliable and could expand with international texting and calling capabilities at a reasonable cost. The set up and administration is easy to learn and use. The voice transcription is fairly good but of course having the actual audio message is very helpful. We are able to quickly reach consumers with exception order or tech support issues. They enjoy being able to SMS us (versus email) as the resolution can move quickly. We have just begun adding international support for phone and text so we look forward to seeing how that performs. The team uses their computers as there is no need for mobile app use.
- Reliable, clear audio
- Ease of adding teammates to calls
- Texting, SMS and related customer history
- CRM integration
- Easy administration
- Customer Support is difficult to get a hold of
- Adding International call/Texting had some challenges
- More FAQs and how to videos would be helpful
February 09, 2023
Dialpad is an Educator's direct line to success
Virtual Learning requires a reliable communication tool with text and screen-share capabilities, while still protecting the privacy of both students and teachers. Dialpad has afforded me these options and maintains detailed contact logs for each individual student, which saves me a tremendous amount of documentation time.
- It provides transcripts of voicemail messages within minutes, so even when I'm in a meeting I get the gist of missed calls.
- It provides detailed communication metrics: call attempts, time stamps, text frequency, etc.
- I'm able to send/receive photos, small video files, and diagrams to students (and parents), while they're working in a corresponding segment.
- A better "group text" option would be helpful. I'd like the option to send mass (general) text announcements to which students could not reply.
- Sometimes the phone call doesn't connect or the call gets dropped temporarily. It would be helpful if DP would reconnect automatically.
- Perhaps DP could offer a designated phone number title so our calls don't register as "spam" on most initial parent contacts.